Consumer watchdog Which? uncovers the additional cost of using delivery apps as Deliveroo was found to be the dearest with a bill costing 44% more than ordering direct from the restaurant while Uber Eats is 25% more expensive and Just Eat 7%
According to an article in Yahoo! News, customers ordering food through delivery apps like Deliveroo, UberEats and Just Eat, could be paying more than when going directly through the restaurant.
Ordering via a takeaway app was on average 23% or £7.14 ($10) more expensive than ordering directly from the restaurant, a Which? investigation found.
The consumer group’s analysis showed varying costs between apps, with each one charging different service and delivery fees.
Those ordering through Deliveroo were paying the most, costing an average of 31% or £9.91 more per order than going directly through the restaurant. One order — a £43.94 Deliveroo takeaway from a burrito and taco restaurant — was up to 44% or £12.29 more expensive than directly from the restaurant.
Order through rival UberEats cost 25% or £7.93 more on average.
JustEat orders were the cheapest of all the apps – just 7% (£1.56) more expensive. The company said it offers a price promise to help ensure customers do not pay more for food they order through its app compared with ordering via the restaurant’s online delivery service, Which? said.
While restaurants generally set prices on delivery apps, they often increase the price of items when bought through the apps to cover the service fees that the apps charge them. Ordering straight from the restaurant also doesn’t incur the delivery charges that ordering from a delivery app does.
Of the 2,009 respondents, surveyed between 9 and 13 April, 56% told Which? they used delivery apps for takeaways or groceries. Around six in 10 people told the consumer group they used takeaway apps at least on a monthly basis pre-pandemic, compared with seven in 10 now.
JustEat was the most widely used app, with 39% choosing it. Revenues at the takeaway platform rose 54% to €2.4bn ($2.9bn,£2bn) in March this year.
“We believe our commission rates are aligned with the value we provide to our partners and we have a track record of helping restaurants prosper. It’s really important to us that our customers have a positive experience when using Just Eat,” a spokesperson for JustEat said.